Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Servyx ("Servyx," "we," "us," or "our"), a company operated from Brazil, governing your access to and use of the Servyx platform, including our website, APIs, agents, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree with these Terms, you must not use the Service.

2. Description of Service

Servyx is an AI-powered infrastructure intelligence platform that analyzes your Amazon Web Services (AWS) and Kubernetes environments to identify cost optimization opportunities. The Service provides:

• Automated analysis of cloud infrastructure configurations and resource utilization
• Cost optimization recommendations based on real usage data
• Dashboard views of infrastructure metrics, costs, and savings opportunities
• An AI assistant for querying and understanding your infrastructure data

3. Account Registration and Security

To use the Service, you must create an account by authenticating through a supported third-party identity provider (currently Google OAuth). You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your authentication credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

You must be at least 18 years old or the age of majority in your jurisdiction to use the Service. We reserve the right to refuse service, terminate accounts, or remove content at our discretion.

4. Cloud Credentials and Access

To analyze your infrastructure, you may provide Servyx with cloud provider credentials (such as AWS IAM access keys). By providing these credentials, you represent and warrant that:

• You are authorized to grant Servyx access to the associated cloud account
• The credentials you provide have appropriate read-only permissions
• You have reviewed and understand the scope of access being granted
• You will revoke credentials promptly if you suspect unauthorized use

Servyx encrypts all stored credentials using AES-256-GCM encryption at rest. We strongly recommend that you follow the principle of least privilege and provide credentials with only the minimum read-only permissions required, as described in our documentation.

For Kubernetes environments, you may install our open-source collector agent via Helm chart. This agent operates in read-only mode within your cluster and transmits infrastructure metrics to the Service. You are responsible for reviewing the collector source code and configuration before deployment.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Provide credentials for cloud accounts you are not authorized to access
• Attempt to circumvent any security measures or access controls of the Service
• Reverse-engineer, decompile, or disassemble any part of the Service (except where prohibited by law)
• Use the Service to develop a competing product or service
• Interfere with or disrupt the integrity or performance of the Service
• Use automated systems (bots, scrapers, etc.) to access the Service except through our official APIs
• Transmit malicious code, viruses, or any destructive content
• Resell, sublicense, or redistribute access to the Service without our written consent

We reserve the right to suspend or terminate your access if we reasonably believe you have violated these acceptable use provisions.

6. Data Handling and Ownership

6.1 Your Data

You retain all rights, title, and interest in your data. "Your Data" means any data, content, or information that you provide to or that is collected through the Service on your behalf, including infrastructure metadata, metrics, and cost data.

6.2 What We Collect

Servyx collects and processes the following categories of infrastructure data:

• Infrastructure metadata (instance types, states, regions, tags, configurations)
• Performance metrics (CPU utilization, memory usage, network throughput)
• Cost and billing data from AWS Cost Explorer
• Kubernetes cluster metrics (pod, node, and workload resource usage)

6.3 What We Do Not Collect

Servyx does not access, collect, or store:

• Application data or business content
• File or object storage contents (e.g., S3 bucket contents)
• Database contents or queries
• Secrets, API keys, or passwords (other than the credentials you explicitly provide for connection)
• Source code or application artifacts
• Application logs or log streams
• Network traffic or packet data

6.4 License Grant

You grant Servyx a limited, non-exclusive, non-transferable license to use, process, and display Your Data solely for the purpose of providing and improving the Service. We may use aggregated, anonymized data that does not identify you or your organization for analytics, benchmarking, and improving the Service.

7. Data Isolation and Security

All customer data is logically isolated per workspace. Your infrastructure data is not shared with or accessible to other customers. We implement industry-standard security measures including:

• Encryption of credentials at rest using AES-256-GCM
• Encryption of data in transit using TLS
• Logical data isolation between customer workspaces
• Principle of least privilege for internal access controls

While we take reasonable measures to protect your data, no system is completely secure. You acknowledge and accept the inherent risks of transmitting data over the internet.

8. Intellectual Property

The Service, including its design, code, algorithms, AI models, documentation, and branding, is owned by Servyx and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

The Servyx Kubernetes collector is made available under an open-source license. Your use of the collector is governed by the applicable open-source license terms in addition to these Terms.

9. Pricing and Payment

Certain features of the Service may require a paid subscription. Pricing, billing cycles, and payment terms will be presented to you before any purchase. Unless otherwise stated:

• Fees are non-refundable except as required by applicable law
• We may change pricing with at least 30 days' notice before the next billing cycle
• Failure to pay may result in suspension or termination of access
• All fees are exclusive of applicable taxes, which you are responsible for paying

10. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service is provided on an "as available" basis. We may perform scheduled maintenance, and we will make reasonable efforts to provide advance notice of any planned downtime.

We are not responsible for outages or performance issues caused by third-party services, including cloud providers, identity providers, or hosting platforms.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, Servyx does not warrant that: (a) the Service will meet your requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) the recommendations or results provided by the Service will be accurate, reliable, or complete; or (d) any cost savings estimates are guaranteed outcomes.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Servyx, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to, use of, or inability to use the Service
• Any actions you take based on recommendations provided by the Service
• Unauthorized access to or alteration of your data or transmissions
• Any third-party conduct on or related to the Service
• Any other matter relating to the Service

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total fees paid by you to Servyx in the twelve (12) months preceding the claim, or (b) one hundred US dollars (USD $100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Servyx and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any claim that your use of cloud credentials provided to Servyx was unauthorized.

14. Termination

You may terminate your account at any time by contacting us or using the account deletion feature within the Service. We may terminate or suspend your access at any time, with or without cause, with or without notice.

Upon termination:

• Your right to use the Service will immediately cease
• We will delete your stored credentials promptly
• We will delete your infrastructure data within 30 days, unless retention is required by law
• Any outstanding payment obligations will remain in effect

Sections that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

15. Data Retention

We retain your infrastructure data for as long as your account is active and as needed to provide the Service. Specifically:

• Cloud credentials are deleted immediately upon removal by you or upon account termination
• Infrastructure metrics and cost data are retained for the duration of your active subscription
• Account information (name, email) is retained until you request deletion
• Aggregated, anonymized analytics data may be retained indefinitely

You may request deletion of your data at any time by contacting us at privacy@servyx.ai.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. For material changes, we will make reasonable efforts to provide additional notice (such as via email or an in-app notification). Your continued use of the Service after any changes constitutes acceptance of the updated Terms.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil, without regard to its conflict of law provisions. For customers located in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to the competent courts of Brazil, except where mandatory local law requires otherwise.

18. General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Servyx regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure. Servyx shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet or infrastructure failures.

19. Contact Us

If you have questions about these Terms, please contact us at: